Shipping and Policies
Kona currently offers one shipping option within the United States: USPS Priority Mail with a standard delivery time of 1-3 days. The cost for shipping is based upon total order amount and volume of total order.
Do we ship internationally?
Yes – we now ship to over 100 countries and territories!
PO Boxes – At this time, we are unable to ship to PO Boxes.
How do we ship?
Parcel – USPS Priority Mail. Unless requested by the carrier, we do not require a signature for delivery. If you are not home, a note will be left with directions on how to receive your order. Help is always available at firstname.lastname@example.org.
What level of service do you offer and when can I expect my order?
Parcel – USPS Priority Mail with a standard delivery time of 1-3 days anywhere in the US. Please see below for International destination estimated delivery times.
International Shipping and Returns
We now ship to over 100 countries worldwide. You will be able to view your order total, shipping fees, custom duty/tariffs and taxes in your selected currency. If you have questions, our associates will be happy to help you!
List of available countries:
• Antigua and Barbuda
• Brunei Darussalam
• Cayman Islands
• Costa Rica
• Czech Republic
• Dominican Republic
• El Salvador
• French Guiana
• Hong Kong
• Russian Federation
• Saint Kitts and Nevis
• Saint Lucia
• Saudi Arabia
• South Africa
• South Korea
• (Korea, Republic of)
• Sri Lanka
• Trinidad and Tobago
• Turks and Caicos Islands
• United Arab Emirates
• United Kingdom
Shipping Time Frame
Shipping time frames are dependent on various factors such as items selected and shipping destination. During checkout, a more accurate shipping estimate will be provided. Please see below for a summary of estimated delivery schedule for international orders:
Destination Estimated Delivery
United Kingdom 5-13 business days
Australia 6-14 business days
Ireland 5-17 business days
Central America and the Caribbean 5-14 business days
South America 5-15 business days
Europe 5-15 business days
Japan 5-15 business days
Hong Kong 5-15 business days
Singapore 6-15 business days
Republic of Korea 6-15 business days
Asia-Pacific 5-14 business days
South Asia 6-14 business days
Africa and the Middle East 5-17 business days
Iceland 6-13 business days
Russian Federation 8-22 business days
Returns, Damages, Lost Package Policy
Domestic and International Orders Return Policy:
If for any reason you’re not satisfied with your purchase, please call KONA USA or email us at email@example.com and we’ll provide you with further instructions on whether and to where returns should be shipped, and the amount of the refund. Refund amounts for returned items will be credited by PayPal in the same currency and exchange rate as your original tender. To ensure we credit you properly, please include your packing slip and complete the information, including your telephone number, so we may call you with any questions. Please note that shipping fees are not refunded for preference returns.
Please allow three (3) weeks for the return transit time, plus an additional 4 business days upon receipt for the return to be completed and the refund to be issued to your account. If you provide an email address, firstname.lastname@example.org will send an email when your return has been received and processed.
Unfortunately, items purchased for international shipping may not be exchanged.