Customer Service

RETURNS/EXCHANGES:

If you are not satisfied with an item that you have purchased or it is the incorrect item, you may return the item within 30 days of delivery for a full refund of the purchase price, minus the shipping, handling, and other charges.

  • You are responsible for paying the shipping costs associated with a return
  • Refunds will be processed through Paypal, we do not offer store credits
  • All returned items must be in their original condition and packaging (unused/unworn)

**If the incorrect item was sent, we will send a pre-paid shipping label

If you would like to exchange an unused/uninstalled/unworn item, you may return the item within 30 days of delivery. Once returned to our Warehouse and inspected, the exchange will be mailed out.

  • You are responsible for paying the return shipping costs associated with an exchange
  • All exchanged items must be in their original condition and packaging (unused/unworn)

Please contact weborders@konaworld.com to inquire about all refunds or exchanges.

Unfortunately, items purchased for international shipping may not be exchanged.


FAQ

For general questions about Kona Bicycles, please email joe@konaworld.com

Send your question to tech@konaworld.com

We have a group of product and warranty persons that will take care of your problem.

For all warranty questions please contact your Local Kona Dealer. You can find the nearest Authorized Kona Dealer on the Online Dealer Locator: konaworld.com/dealers.cfm

Enter your model and model year into the parts identifier search bar for the correct derailleur hanger to fit your bike.