Shipping and Policies
Kona currently offers two shipping options within the United States: USPS Priority Mail and FedEx with a standard delivery time of 1-3 days. The cost for shipping is based upon total order amount and volume of total order. *Please note orders may ship via either carrier. If you would like a parcel shipped via a specific carrier, please note that during the order process, prior to checkout.
Do we ship internationally?
Yes – we now ship to over 100 countries and territories!
PO Boxes – Will ship via USPS.
How do we ship?
Parcel – USPS Priority Mail and FedEx. Unless requested by the carrier, we do not require a signature for delivery. If you are not home, a note will be left with directions on how to receive your order. Help is always available at email@example.com.
What level of service do you offer and when can I expect my order?
Parcel – USPS Priority Mail and FedEx with a standard delivery time of 1-3 days anywhere in the US. Please see below for International destination estimated delivery times.
International Shipping and Returns
We now ship to over 100 countries worldwide. Please be aware you may be subject to additional fees upon receipt of your parcel. *We do not have a means to estimate duties/taxes charged for your parcel upon entry of your country. If you have questions, our associates will be happy to help you!
List of available countries:
• Antigua and Barbuda
• Brunei Darussalam
• Cayman Islands
• Costa Rica
• Czech Republic
• Dominican Republic
• El Salvador
• French Guiana
• Hong Kong
• Russian Federation
• Saint Kitts and Nevis
• Saint Lucia
• Saudi Arabia
• South Africa
• South Korea
• (Korea, Republic of)
• Sri Lanka
• Trinidad and Tobago
• Turks and Caicos Islands
• United Arab Emirates
• United Kingdom
Shipping Time Frame
Shipping time frames are dependent on various factors such as items selected and shipping destination. During checkout, a more accurate shipping estimate will be provided. Please see below for a summary of estimated delivery schedule for international orders:
Destination Estimated Delivery
United Kingdom 5-13 business days
Australia 6-14 business days
Ireland 5-17 business days
Central America and the Caribbean 5-14 business days
South America 5-15 business days
Europe 5-15 business days
Japan 5-15 business days
Hong Kong 5-15 business days
Singapore 6-15 business days
Republic of Korea 6-15 business days
Asia-Pacific 5-14 business days
South Asia 6-14 business days
Africa and the Middle East 5-17 business days
Iceland 6-13 business days
Russian Federation 8-22 business days
If you are not satisfied with an item that you have purchased or it is the incorrect item, you may return the item within 30 days of delivery for a full refund of the purchase price, minus the shipping, handling, and other charges.
- You are responsible for paying the shipping costs associated with a return
- Refunds will be processed through Paypal, we do not offer store credits
- All returned items must be in their original condition and packaging (unused/unworn)
**If the incorrect item was sent, we will send a pre-paid shipping label
If you would like to exchange an unused/uninstalled/unworn item, you may return the item within 30 days of delivery. Once returned to our Warehouse and inspected, the exchange will be mailed out.
- You are responsible for paying the return shipping costs associated with an exchange
- All exchanged items must be in their original condition and packaging (unused/unworn)
Please contact firstname.lastname@example.org to inquire about all refunds or exchanges.
*Unfortunately, items purchased for international shipping may not be exchanged.